Replying to enquiries fast

Drivers often send enquiries to more than one garage.

• Aim to call back within 2 hours during opening hours.
• Turn on booking emails for staff who answer the phone.
• Confirm the date and price in writing after the call.
• If you can't help, say so. A quick "sorry, we're full" protects your reputation.

Drivers tell us whether you got in touch, and repeated "no reply" answers are reviewed.