Trusted Garage Network

Complaints

Raise a complaint about a member garage

Most problems are best sorted with the garage first. If that hasn't worked, we'll mediate.

  1. Step 1

    Tell us what happened

    Choose your booking or visit, the type of problem, and add photos or invoices.

  2. Step 2

    The garage responds

    We email the garage a secure link. They have 10 working days to give their account.

  3. Step 3

    We review both sides

    A case handler messages you both and may propose rework, a partial refund or an apology.

  4. Step 4

    Outcome

    We confirm the outcome and tell you about independent routes if you're not satisfied.

We mediate, we don't award compensation. Independent help is always available:

  • The Motor Ombudsman: Free dispute resolution if the garage is accredited to one of its codes.
  • Citizens Advice: Free advice on your consumer rights, phone 0808 223 1133.
  • Trading Standards: Your local council's Trading Standards team, usually reached through Citizens Advice.